Find answers to our most common questions below. If you need further assistance, please visit our contact page.
General Information
What is British Tee Shop?
British Tee Shop is an online store offering a wide range of British-themed clothing and accessories. Our products feature witty, irreverent, sarcastic, inspiring, and stylish designs that capture the essence of British charm.
What makes your products unique?
Our designs are what set us apart. Each item is printed on-demand, ensuring high-quality, unique prints tailored to your preferences.
Ordering and Payment
How do I place an order?
To place an order, browse our collection, select your preferred items, and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
Is my payment information secure?
Yes, we use SSL encryption to ensure your payment information is transmitted securely. Our payment gateways, such as PayPal and Stripe, are PCI DSS compliant.
Shipping and Delivery
How long will it take to receive my order?
Orders are processed within 2-5 business days. Standard shipping via USPS typically takes 1-7 business days.
Do you ship internationally?
No, we currently only ship within the United States.
How can I track my order?
If you create an account with us, you can track your order within your account. Otherwise, you will receive a confirmation email with shipping information.
What if my package is delayed or lost?
All shipping is provided via a tracked service. If the package does not arrive as planned, please contact USPS. Lost or damaged items will be replaced, as long as there is proof of the loss or damage.
Returns and Exchanges
What is your return policy?
You can return items within 14 days of delivery. Items must be unused and in their original packaging with all original tags intact. Personalized products, downloadable items, and underwear cannot be returned.
How do I initiate a return?
To initiate a return, contact us via our contact page with your order number. We will arrange the return with you.
Do you offer exchanges?
Yes, we offer exchanges for defective products. Contact us with details and we will arrange the exchange.
Gift Cards
How can I purchase a gift card?
Gift cards can be purchased directly from our website in various denominations and are delivered electronically via email.
How do I use a gift card?
To use a gift card, enter the unique gift card code at checkout. The balance can be used for multiple purchases until it is exhausted.
Do gift cards expire?
Any expiration date for a gift card will be clearly marked when purchasing the gift card and on any confirmation information. Gift cards must be used before the expiration date.
Production Methods
How are your products made?
All our items are printed on-demand using state-of-the-art digital printing technology. We use eco-friendly, water-based, biodegradable, and non-toxic inks to ensure high-quality, vibrant prints.
What is your quality control process?
Each item is inspected several times during the pre-treatment and printing process, with a final quality check before packaging.
How are products packaged?
Products are shipped in self-sealing poly mailers with high-adhesive seal strips and UV-protecting coatings. Larger orders are packaged in sturdy corrugated boxes.
Are your products professionally printed?
Yes, our products are professionally printed using advanced digital printing technologies. They are designed to be long-lasting, washable, wearable, and non-scratchy or itchy. The prints are vibrant and durable, ensuring a comfortable and enjoyable wearing experience.
Environmental Commitment
What is your environmental policy?
We are committed to sustainability. Our on-demand printing model eliminates excess inventory, reducing waste. We partner with eco-friendly print providers and use sustainable practices throughout our operations.
How can I learn more about your environmental practices?
For detailed information, please visit our Environmental Policy page.
Privacy and Security
What information do you collect?
We collect relevant information to process your order, such as name, email address, shipping address, and payment information. Users can also create an account to store purchase history and preferences.
How do you use my information?
We use your information to process orders, provide updates, and handle returns or exchanges. With your consent, we may also use it for marketing purposes and targeted advertising.
Do you share my information?
We share the minimum necessary information with our payment processors, printers, and shipping companies. We do not sell or rent your information to third parties.
What are cookies and how do you use them?
Cookies are small text files stored on your device to enhance your browsing experience. We use cookies for website functionality, analytics, and targeted advertising. You can manage your cookie preferences through our cookie banner.
How can I learn more about your privacy practices?
For detailed information, please visit our Privacy Policy and Cookie Policy pages.
Accessibility
What is your commitment to accessibility?
We strive to ensure our website is accessible to all users, including those with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 to improve accessibility.
How can I provide feedback on accessibility?
We welcome your feedback on accessibility. If you encounter any barriers or have suggestions, please contact us via our contact page.
Contact Us
How can I contact British Tee Shop?
If you have any questions or need further assistance, please reach out to us via our contact page.