Introduction
At British Tee Shop, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions for product warranties, including coverage, claims, and exclusions.
Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use for a period of 30 days from the date of purchase. This warranty is provided to the original purchaser of the product and is non-transferable.
What is Covered
- Manufacturing Defects: Any defects in materials or workmanship.
- Print Quality Issues: Issues related to print clarity, alignment, and durability.
What is Not Covered
- Normal Wear and Tear: Damage resulting from normal wear and tear, including fading, shrinking, or pilling.
- Misuse or Abuse: Damage caused by improper use, care, or handling of the product.
- Unauthorized Alterations: Any modifications or alterations made to the product without our authorization.
- Accidental Damage: Damage resulting from accidents, spills, or other external factors.
Warranty Claims
To file a warranty claim, please follow these steps:
- Contact Us: Visit our contact page to initiate a warranty claim. Provide your order number, a detailed description of the issue, and any supporting photos.
- Evaluation: Our team will evaluate the claim and determine if the product is covered under warranty.
- Resolution: If the claim is approved, we will provide a replacement product or issue a refund, depending on the availability and nature of the defect.
Return Shipping
For approved warranty claims, we will cover the cost of return shipping for defective products. We will provide you with a prepaid shipping label to return the product to us.
Limitation of Liability
Our liability is limited to the repair, replacement, or refund of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Contact Information
If you have any questions or concerns about our Warranty Policy, please contact us via our contact page.
Changes to This Policy
We may update our Warranty Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our warranty practices.